Category Archives: Business

In the “before times” when we were all at the office, I always started out my week the same way. Monday mornings, I would take deliberate time to do “rounds” and catch up with my colleagues and work friends. Some may see time spent catching up with colleagues, asking them about their weekends, or learningContinue reading “Connecting with your colleagues: The most important thing you can do at work.”

If you know me, you know that I am always talking about airlines… from operations, to customer experience, to loyalty programs, to pricing and route strategy. (Some of those who went to business school with me might remember my explanation of how airline deregulation led to the growth of the sugar beet industry.) In everyContinue reading “A Big Opportunity for Customer Experience and Operational Excellence: Airline Baggage”

I was having a discussion with a friend today about product strategy and we were discussing how to evaluate expansion options in a product portfolio and why companies succeed or fail in transforming their businesses. If you’re looking to increase your business, launch a new product, build a capability or better your business’ bottom line,Continue reading “Going for the Next Low-Hanging Fruit”

Almost everywhere you turn you hear about the demise of retail. Gap, Sears, K-Mart, J.C. Penny, RadioShack, Teavana, Macy’s, Abercrombie & Fitch… one could fill an entire blog post with just the list of stores that are making major cuts or have gone out of business this year alone. Even Warren Buffett has pulled almostContinue reading “How College Retail Can Thrive”